How do I find a Hug Box for that specific person?
Whether it's your mom, dad, sister, teacher, spouse, grandchild, best friend... we have categories under the link gifts for for you to browse.
Are there special categories according to the reason for the gift?
Yes. We create Hug Boxes specific to many life situations and occasions The listings are only suggestions. You of course can pick any themed Hug Box you would like to send. Are they sick and/or in the hospital? Send a Get Well Hug Box. Do they need cheering up? Our Cheer Up Hug Boxes will surely make them smile. There are many gift categories for anyone or any life situation or occasion, under the gifts for and shop links. If you don't find anything that will work for your needs, please let us know.
Is there a set price on the Hug Boxes?
Each themed Hug Box has it's own unique pricing based on the contents. Our products are high quality, small batch, eco friendly and natural local artisan products, so they can cost slightly more than high volume corporate products, but worth it!
Please note: We are not a subscription box, so there are no obligations to monthly payments.
What is the timeframe for delivery of my Hug Box?
It takes 1-2 days to process and shipping timeline will depend on the state it is being shipped to and the estimated time given by USPS Priority Mail or USP Ground when you place your order. We are located in Georgia and aren't Amazon, so it will take more time to get to further states.
Please note: Remember not to include Saturdays, Sundays and Holidays for your delivery timeline. We cannot guarantee a specific day of delivery of your package.
Please be aware that if you give us a shipping address for a company/office/hospital/assisted living or the like, delivery might be another day or two according to their internal mail system.
UPS cannot send packages to P.O. Boxes.
Once a package is noted 'delivered' we can not control if it is lost or stolen. We hope this would not occur, but if it does please let us know immediately and we will help direct you to file your claim. You will be sent a tracking number via email after you place your order and when your package is in route, so you can keep track and know when it is delivered.
Where can I send my Hug Box?
Currently we only ship within the USA.
Please note: If you live in another country, you can certainly have a gift delivered to someone living in the USA.
Do you deliver same day?
We do not have that service available as an option when ordering. But if you live in the Newnan, Georgia area, please contact us for Hug Box deliveries to local hospitals, nursing homes, businesses and residential. Please contact us and we would be happy to assist.
Do you give refunds?
Your gift purchase is final once it has been delivered. I'm not sure we would be able to take their lovely Hug Box back, especially after they are surprised with all kinds of awesome goodies.
We love helping you send hugs!
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