FAQs about the Hug Box™

      1. How do I find a Hug Box™ for that specific person?
        Whether it's your mom, dad, sister, teacher, spouse, grandchild, best friend... we have categories under the link gifts for for you to browse.

      2. Are there special categories according to the reason for the gift?
        Yes. We Hug Boxes for lots of occasions! The listings are only suggestions. You of course can pick any themed Hug Box you would like to send. Are they sick and/or in the hospital? Send a Get Well Hug BoxDid they just adopt a puppy? Here's a 'Give-back' Pet Lover Hug Box. Did they purchase a new home? Try one of these New Home Hug Boxes. Do they need cheering up? Our Cheer Up Hug Boxes will surely make them smile. There are many gift categories for anyone or any life situation or occasion, under the gifts for and shop links. If you don't find anything that will work for your needs, please let us know.

      3. May I add a personal message?
        Yes. There is a 'You have been sent a hug' notecard in every Hug Box with the contents list and your message. The message box is located on the 'add to cart' page under the payment options. Please be sure to include their name and yours in the message, since the return mailing address is the Hug Box address, they will not know who their Hug Box is from. Also, we add their name to the front of the card. 

        If we haven't received a message from you initially, we will contact you via email. If after contacting you, we haven't been emailed a message, we simply write 'You have been sent a hug' from [your name].

      4. May I hand-deliver my Hug Box™?
        Yes. When you place your order, write 'hand-deliver' along with your message in the message box on the next page after you 'add to cart'. And enter your address as the shipping address. 

      5. Is there a Hug Box™ brick and mortar?
        As of recent, we have opened a the Hug Box™ shop in Downtown Newnan, Georgia, where you can Build Your Own Hug Box. We would love to see you if you are in the area. Gift shop location: 13 W. Washington St. Newnan, GA 30263

      6. Is there a set price on the Hug Boxes?
        Each themed Hug Box has it's own unique pricing based on the contents. 

        NOTE: We are not a subscription box, so there are no obligations to monthly payments.

      7. May I customize my own Hug Box™?
        Yes. We have helped many clients customize their own Hug Boxes, by contacting us with product requests, various quantities and timelines. We are happy to assist you.

        We also now have a shop in Newnan, GA where you can come in and Build Your Own Hug Box. If you are in the area, stop by 13 W. Washington St. Newnan, Georgia 30263. We would love to meet and help you!

      8. What is the timeframe for delivery of my Hug Box™?
        It will usually take 1-2 days to process and then 2-5 days for USPS priority mail shipping depending on the state it is being delivered to. We offer a discounted flat fee of $5.99 (Discounted price excludes Zones 7-9; Hawaii, Alaska, California, Washington, Oregon, Arizona, Idaho, New Mexico, Nevada, Idaho and Colorado and overnight delivery and UPS options).  

        Remember not to include Saturdays, Sundays and Holidays for your delivery timeline, especially for overnight or 1-2 day delivery. We cannot guarantee the timely delivery of your package once it is with USPS or UPS.

        Please be aware that if you give us a shipping address for a company/office/hospital/assisted living or the like, delivery might be another day or two according to their internal mail system.

        We cannot send packages to PO Boxes.

        Once a package is noted 'delivered' we are not responsible if it was lost or stolen. We hope this would not occur, but if it does please let us know immediately and we will help direct you to file your claim. You will be sent a tracking number via email after you place your order and when your package is in route, so you can keep track and know when it is delivered.

      9. What if something was damaged in shipping?  
        We pack our Hug Boxes carefully to help prevent damage, but sometimes when it's in many hands, damage may occur. Please send us a photo of the damaged goods as soon as they have been received, within 3 days please, and we will be happy to replace the item.

      10. Where can I send my Hug Box™?
        Currently we only ship within the USA. 

        NOTE: If you live in another country, you can certainly have a gift delivered to someone living in the USA. Someday, we hope to expand internationally.

If you have other questions, or any issues, suggestions, or feedback... please contact us and we will get back with you as soon as we can.