FAQs about the Hug Box

1. How do I find a Hug Box for that specific person?
   Whether it's your mom, dad, sister, teacher, spouse, grandchild, best friend... we have categories under the link gifts for for you to browse.

2. Are there special categories according to the reason for the gift?
   Yes. We create Hug Boxes specific to many life situations and occasions The listings are only suggestions. You of course can pick any themed Hug Box you would like to send. Are they sick and/or in the hospital? Send a Get Well Hug Box. Did they just adopt a puppy? Here's a 'Give-back' Pet Lover Hug Box. Did they purchase a new home? Try one of these New Home Hug Boxes. Do they need cheering up? Our Cheer Up Hug Boxes will surely make them smile. There are many gift categories for anyone or any life situation or occasion, under the gifts for and shop links. If you don't find anything that will work for your needs, please let us know.

3. May I add a personal message?
   Yes. There is a 'You have been sent a hug' notecard in every Hug Box with the contents list and your message. The message box is located on the 'add to cart' page under the payment options. Please be sure to include their name and yours in the message, since the return mailing address is the Hug Box address. They will not know who their Hug Box is from unless you add it to your notecard. Also, we add their name to the front of the card.  
    
   Please note: If you are using a third party to pay (GooglePay, ShopPay, PayPal or AmazonPay), you will not be able to submit your message for the notecard that is on our 'add to cart' page since your third party payment takes you to a new site. Please email us at hello@thehugbox.com, with your order #, the recipient's name, your message and who it is from. We need to know who it is from because using a third party for payment will not provide us with the purchaser's name or billing address unless you provide it. 
   
   If we haven't received a message for your notecard at the time of your order, we will contact you via email. If after contacting you, we haven't been emailed a message, we simply write 'You have been sent a hug' from [your name].
   
   
4. May I hand-deliver my Hug Box?
   Yes. When you place your order, write 'hand-deliver' in the message box. You may include a message for the notecard or we will leave it blank. Please send us the recipient's name so that we can add it to the front of the notecard.
   
   
5. Is there a Hug Box brick and mortar?
   Yes. The Hug Box shop is in Downtown Historic Newnan, Georgia, We opened up in June 2018. You can shop our artisan products and you can Build Your Own Hug Box. We would love to see you if you are in the area. Gift shop location: 13 W. Washington St. Newnan, GA 30263
   
   

6. Is there a set price on the Hug Boxes?
   Each themed Hug Box has it's own unique pricing based on the contents. Our products are high quality, small batch, eco friendly and natural local artisan products, so they can cost slightly more than high volume corporate products, but worth it!
   NOTE: We are not a subscription box, so there are no obligations to monthly payments.

7. May I customize my own Hug Box?
   Yes. We have helped many clients customize their own Hug Boxes, by contacting us with information about the recipient(s), quantities and timelines. We are happy to assist you.
   
   If you are in the area of our shop, stop by 13 W. Washington St. Newnan, Georgia 30263. We would love to meet and help you!
   
   

8. What is the timeframe for delivery of my Hug Box?
   It takes 1-2 days to process and then 2-5 days for shipping depending on the state it is being delivered to. We are located in Georgia and aren't Amazon, so it will take more time to get to further states. We offer a discounted flat fee of $6.99 (Discounted price excludes Zones 7-9; Hawaii, Alaska, California, Washington, Oregon, Arizona, Idaho, New Mexico, Nevada, Idaho and Colorado and overnight delivery and UPS options). 
   NOTES:
   Remember not to include Saturdays, Sundays and Holidays for your delivery timeline, especially for overnight or 1-2 day delivery. We cannot guarantee the specific day of delivery of your package once it is with USPS or UPS.
   
   Please be aware that if you give us a shipping address for a company/office/hospital/assisted living or the like, delivery might be another day or two according to their internal mail system.
   
   UPS cannot send packages to P.O. Boxes.
   
   Once a package is noted 'delivered' we can not control if it is lost or stolen. We hope this would not occur, but if it does please let us know immediately and we will help direct you to file your claim. You will be sent a tracking number via email after you place your order and when your package is in route, so you can keep track and know when it is delivered.

9. What if something was damaged in shipping?  
   We pack our Hug Boxes carefully to help prevent damage, but sometimes after being in many hands, damage may occur. Please send us a photo of the damaged goods as soon as they have been received, within 3 days please, and we will be happy to replace the item(s).
   
   
10. What if I entered the wrong address with my order?  
    Contact us immediately, before shipping is processed, and we can adjust it. If it ships with the incorrect address that you provided, we unfortunately can not fix that.
    
    

11. Where can I send my Hug Box?
    Currently we only ship within the USA. 
    NOTE: If you live in another country, you can certainly have a gift delivered to someone living in the USA. Someday, we hope to expand internationally.

12. Do you deliver same day?
    We do not have that service available as an option when ordering. But if you live in the Newnan, Georgia area, please contact us for Hug Box deliveries to local hospitals and nursing homes. Please contact us and we would be happy to assist.  
    

13. Do you give refunds?
    Your gift purchase is final once it has been delivered. I'm not sure we would be able to take their lovely Hug Box back, especially after they are surprised with all kinds of awesome goodies. 
    

14. Do you put receipts in the Hug Boxes?  
    This is a gift so there will never be a receipt in a Hug Box. You, as the client, will however receive an email with an order receipt and confirmation as well as updates on shipping. Please keep in mind as well that your name and address will not be included, so be sure to add your name to your message for the notecard.