How do I find a Hug Box™ for that specific person?
Whether it's your mom, dad, sister, teacher, spouse, grandchild, best friend... we have categories under the link gifts for for you to browse.
Are there special categories according to the reason for the gift?
Yes. We create Hug Boxes specific to many life situations and occasions The listings are only suggestions. You of course can pick any themed Hug Box you would like to send. Are they sick and/or in the hospital? Send a Get Well Hug Box. Did they just adopt a puppy? Here's a 'Give-back' Pet Lover Hug Box. Did they purchase a new home? Try one of these New Home Hug Boxes. Do they need cheering up? Our Cheer Up Hug Boxes will surely make them smile. There are many gift categories for anyone or any life situation or occasion, under the gifts for and shop links. If you don't find anything that will work for your needs, please let us know.
Is there a set price on the Hug Boxes?
Each themed Hug Box has it's own unique pricing based on the contents. Our products are high quality, small batch, eco friendly and all natural USA artisan products, so they can cost slightly more than high volume corporate products, but worth it!
NOTE: We are not a subscription box, so there are no obligations to monthly payments.
What is the timeframe for delivery of my Hug Box™?
It takes 1-2 days to process and then 2-5 days for USPS priority mail shipping depending on the state it is being delivered to. We are located in Georgia and aren't Amazon, so it will take more time to get to further states. We offer a discounted flat fee of $5.99 (Discounted price excludes Zones 7-9; Hawaii, Alaska, California, Washington, Oregon, Arizona, Idaho, New Mexico, Nevada, Idaho and Colorado and overnight delivery and UPS options).
Remember not to include Saturdays, Sundays and Holidays for your delivery timeline, especially for overnight or 1-2 day delivery. We cannot guarantee the timely delivery of your package once it is with USPS or UPS.
Please be aware that if you give us a shipping address for a company/office/hospital/assisted living or the like, delivery might be another day or two according to their internal mail system.
We cannot send packages to PO Boxes.
Once a package is noted 'delivered' we are not responsible if it was lost or stolen. We hope this would not occur, but if it does please let us know immediately and we will help direct you to file your claim. You will be sent a tracking number via email after you place your order and when your package is in route, so you can keep track and know when it is delivered.
Where can I send my Hug Box™?
Currently we only ship within the USA.
NOTE: If you live in another country, you can certainly have a gift delivered to someone living in the USA. Someday, we hope to expand internationally.
Do you deliver same day?
We do not have that service available as an option when ordering. But if you live in the Newnan, Georgia area, we are working on Hug Box deliveries to local hospitals and medical centers. Please contact us and we would be happy to assist.
Do you give refunds?
Your gift purchase is final once it has been delivered. I'm not sure we would be able to take their lovely Hug Box back, especially after they are surprised with all kinds of awesome goodies.
We love helping you send hugs!
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