Storefront & Location
The Hug Box™ was founded in 2014 and is proudly based in Newnan, Georgia. While our storefront in Historic Downtown Newnan closed its physical doors in May 2024, we continue to serve our customers through our official online shop at thehugbox.com. We do not have a public walk-in shop at this time, but we offer local delivery in the Newnan area and nationwide shipping across the United States.
Currently, we operate as an online-only gift service. If you are local to Newnan and need special pickup arrangements, please contact us prior to ordering, and we will do our best to accommodate you!
Ordering & Personalization
Look for the Message Box on the "Add to Cart" page to enter the recipient's name, your personalized message, and who the gift is from.
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Paying with Express Checkout (Apple Pay, PayPal, Google Pay, Shop Pay, Amazon Pay)? Third-party checkouts sometimes bypass our message box. If you don't see a place to add your card message, please immediately email your message, recipient's name, order number, and your name to hello@thehugbox.com.
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Hand-Delivering Your Gift? Let us know in the message box or via email! We will leave the note card blank on the outside of the box so you can write your message by hand.
In 2026, we updated our offerings to focus exclusively on our core, pre-curated Hug Box™ themes (Get Well, Sympathy, Birthday, Thinking of You, and Self-Care). We no longer offer custom bulk orders or the "Build Your Own" box option.
Local Delivery & US Shipping
We offer local hand-delivery to the following Georgia areas:
- Newnan, GA
- Palmetto, GA
- Chattahoochee Hills, GA
- Serenbe
Important Note: Select "Local Delivery" at checkout only if the package is being delivered within these zip codes. If your gift is going outside this area, please select Shipping. Please leave a local phone number for delivery confirmation. Orders placed before 12:00 PM EST qualify for same-day local delivery when available.
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Fulfillment: Orders are typically fulfilled within 1–2 business days and handed off to USPS or UPS Monday through Saturday. Orders placed on Saturday and Sunday ship on Monday.
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Transit Time: We ship via USPS Priority Mail and UPS Ground from Georgia. Shipping speeds vary depending on the destination state.
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Express Shipping: We do not offer guaranteed overnight delivery, as shipping costs often exceed 3x our standard rates. We ship via USPS Priority Mail and UPS Ground to keep delivery reliable and affordable.
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Track Shipping: Once your order is fulfilled and dropped off with the carrier, a tracking number will automatically be emailed to you so you can follow its journey to its destination!
Authenticity, Trademarks & Received Package FAQs
We frequently receive inquiries from people who received an anonymous, low-quality gift box labeled "Box of Hugs" or "Hug in a Box" ordered off Amazon or mass marketplace sellers.
An authentic The Hug Box™ order will ALWAYS feature:
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Our Official Branding: The official The Hug Box™ logo printed on the mailer box, gift tag, missions card, and enclosed card.
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A Personalized Note: A card explicitly stating who sent the box, along with a custom message.
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Product & Artisan Card: A printed insert listing every local artisan, product, and ingredient list.
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Professional, Eco-Friendly Packaging: High-quality, all-natural, sustainably packaged goods from vetted US makers and artisans.
If your package arrived in a plain Amazon mailer, lacks our branded logo, or contains damaged/unlabeled items, it was NOT sent by The Hug Box™.
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Amazon: We DO NOT sell on Amazon. Any gift box labeled "Hug Box" on Amazon is an unauthorized seller or generic use of the phrase.
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Etsy: We maintain a single, official Etsy showcase under vwahlacreative, LLC - the Hug Box™, featuring our flagship A Big Long Hug gift box. However, we strongly encourage ordering directly through thehugbox.com for the best selection, pricing, and fulfillment.
Community & Reviews
As a small business, your feedback means the world to us! If you've sent or received a Hug Box™, you can share your experience on our Review Page. Hearing how a Hug Box brought comfort or joy is why we do what we do!
