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THE HUG BOX CORE VALUES:

Bringing the COMMUNITY together.
Live life with JOY and spread it.
Practice self-love and LOVE for others.

GRATEFUL.  We are very grateful to all of our customers who have been supporting our small business and local artisans since 2014 and especially during this last year and into 2021. We love helping to send hugs in the mail, or in person and bringing joy. Your reviews and messages about your joyful experiences are why we do this. If you have shopped with us, received a Hug Box, partnered or worked with us, we would love your review. Please click here REVIEW THE HUG BOX.

GIFT SHOP HOURS.  Our current gift shop hours at our Historic Downtown Newnan, Georgia gift shop are Wednesday - Saturday 11am - 5pm. We hope to expand to more days and times when fall comes around.

CURBSIDE PICK UP  If you are local and choose pick up, please be sure to leave a contact number to schedule the day and time of pick up at the shop. Choose at checkout. 

LOCAL DELIVERY  We also offer local delivery to Newnan, GA | Palmetto, GA | Chattahoochee Hills, GA | Serenbe. Choose at checkout. Please leave a local number for delivery location confirmation. Please contact us if you place your order after noon, as fulfillment and delivery may be the next day.

LOCAL SHARE SPACE ARTISANS.  During the COVID-19 time, we like many other small businesses worked at redefining their businesses for re-opening and for future growth. Along with our Hug Box artisan goods that are offered in our Hug Boxes, we now offer our shop space to local artisans to showcase and sell their professional and quality handmade goods ranging from holistic bath and body products, candles, purses, bags, jewelry, household goods, artwork and more - handmade from leather, ceramic, fabric, metal, wood and more. If you would like to be considered as an artisan at our shop or in our Hug Boxes, please submit an application.

Tips for when ordering a Hug Box online:

Online orders are fulfilled within 1-2 days and will be dropped off to ship Monday - Saturday. Orders placed on Saturday and Sunday will be shipped on Monday due to USPS and UPS hours.  

MESSAGE FOR NOTECARD.  Please be sure to look for the message box on the 'add to cart' page. If you plan to pay using a third party (Amazon, PayPal, Google Pay, Shop Pay) be advised that once you leave our site, there will be no message box option to write a message for the notecard, so please email the recipient's name, your message and who it from with your order# to hello@thehugbox.com. If you are hand delivering your Hug Box, please make a note of it in the message box or by email. We will add the recipient's name (please provide) and leave the notecard blank and outside of the Hug Box for you to handwrite your message.

SHIPPING.  We want your Hug Box to be sent in the mail in a timely manner, so contact us if you have any questions about deadline dates. Keep in mind we are located in Georgia, so shipping to further states will add to delivery estimates. We do not offer overnight, 1-2 day guaranteed delivery. These shipping options would be approximately 3 times the amount of our USPS Priority Mail and UPS Ground shipping options. We would love to completely manage your Hug Box delivery, but once we drop your Hug Box off to be shipped, we can not guarantee a specific delivery time. USPS and UPS will estimate a delivery time when you place your order. You will receive an email with a tracking number and may follow its route for safe landing. If you do happen to have an issue, please notify us and we will be happy to assist in resolving it. If you order a Hug Box for local delivery in the Newnan, Georgia area, we can deliver same day if ordered before 12 noon EST.

SHIPPING /BILLING ADDRESS.  With third party payment (Amazon, PayPal, Google Pay, Shop Pay), your billing address will not appear on your order with us and sometimes that may be confusing on your end when you receive notifications about your order. Please double check your shipping address when placing your order and let us know if it needs to be changed as soon as possible. Our goal is to get your Hug Box fulfilled and shipped off the day you place your order (orders placed by 12pm EST), and definitely by the next day.

If you have any other questions or feedback on how to better serve you, please send us an email at hello@thehugbox.com